BIS User Support Specialist - Denver
Rocky Mountain Public Media, home to Rocky Mountain PBS and KUVO Jazz radio, is the largest statewide, member-supported, multi-media network in Colorado. Rocky Mountain Public Media’s mission is to strengthen the civic fabric in communities throughout Colorado, engaging audiences through high-quality, trusted programming, community programs and partnerships, and educational initiatives that inform, enlighten and entertain. To further this mission, Rocky Mountain Public Media seeks a full-time BIS User Support Specialist.
DESCRIPTION: The BIS User Support Specialist is a pivotal member of the Business Information Systems & Support (BISS) department. He/She supports the company by providing excellent technical support and timely response to our system needs and end-user needs. Evening and weekend hours may be required.
TYPICAL DUTIES: System Support: Maintain accurate user database and credentials. Maintain accurate log of all software and application licenses, credentials, and configurations. Perform routine audits of system and software. Document system configurations and standards. Manage Office 365 and email database. Maintain system backups and system security. Serve as organizational liaison for Managed Services Contractor, escalating issues when needed. Work with Managed Services Contractor to ensure agreed upon objectives are met. Install and support printers, postage machines, phone, and conferencing equipment. End User Support: Maintain internal ticketing system, resolve and escalate tickets when needed. Provide onsite troubleshooting and maintenance with respect to workstations and desktop applications. Direct inquires and requests to Managed Services Contractor and follow-up as needed. Administer remote access tools and web conferencing solutions for end users. Install and configure workstations, hardware, software, and desktop applications. Coordinate onsite training for end users. Maintain internal ticketing system, resolve and escalate tickets when needed. Provide onsite troubleshooting and maintenance with respect to workstations and desktop applications. Direct inquires and requests to Managed Services Contractor and follow-up as needed. Administer remote access tools and web conferencing solutions for end users. Install and configure workstations, hardware, software, and desktop applications. Coordinate onsite training for end users. Equipment and Devices Support: Tag and maintain database of all BISS equipment and devices (e.g. pcs, laptops, peripherals, phones, printers, postage meter etc.) and their users. Evaluate department request for new and replacement equipment and devices and make recommendations on purchasing strategies. Review BISS fiscal performance against the budget, escalating issues to the CFO when needed. Perform other duties and tasks as assigned.
MINIMUM/PREFERRED QUALIFICATIONS OF POSITION: An associate or bachelor’s degree in computer technology, information technology, or a related field and/or 3+ years of relevant work experience in a help desk environment. Industry-standard certification in hardware repair, Microsoft systems, and application, highly desirable. Knowledge and Skills: Ability to provide outstanding customer service and follow-up with multiple, sometimes simultaneous, projects through completion. Excellent interpersonal and communication skills. Demonstrated project management skills. Demonstrated understanding and technical proficiency with Windows Server, Active Directory, Office 365, Window and MAC OS environments. Practical knowledge of remote desktop or other remote assistance programs. Working knowledge of SharePoint. Attention to detail. Excellent analytical and problem-solving skills. Team player and can collaborate with other teams in the organization. Evening and weekend hours may be required. Ability to lift up to 30 pounds.
PROCEDURE FOR APPLICATION: Persons interested in this position should submit the following items via email to firstname.lastname@example.org and reference "BIS User Support Specialist - Denver” in the subject line.
1. A cover letter detailing how the applicant's qualifications and information on how the applicant found out about the job opening.
2. A résumé detailing education, training, salary history, and employment experience.
3. Names, addresses, and phone numbers of at least three professional references with a thorough knowledge of the applicant's professional experience and achievements.
4. Compensation requirements.
Position will be posted at www.rmpbs.org/jobs until filled. No phone calls please.
KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Media, Inc. as non-commercial public television and radio. Rocky Mountain Public Media, Inc. is an equal opportunity employer.