Membership Coordinator

Description

Job Title:  Membership Coordinator
Department:  Development Department 

Reports To:  Community Development Director

Hours: FULL-TIME 40hrs/wk, may include flexible hours during fund drives
Positions Supervised: May supervise volunteers, interns
Salary Range:  $49,500 - $55,500
Benefits: Health Insurance, HRA, POP, and optional benefits

Location: Based in Boulder, CO
Travel: Occasional local

KGNU, an award-winning 46-year-old community radio station serving Boulder, Denver, and the Colorado Front Range, seeks an energetic, committed, highly organized, and extraordinarily personable Membership Coordinator. 

Position Summary

The Membership Coordinator forms part of our development team, serving under the general supervision of the Community Development Director, works with a paid staff of eight, more than 300 volunteers, and is responsible for coordinating and implementing the activities of the Membership Department, which provides 60-70 percent of the station’s annual operating income. 

The Membership Coordinator focuses on membership cultivation, growth, and retention, identifying prospects for new member acquisition to meet annual revenue goals for the membership program, and assists with providing data-based analysis and proposals for the strategic growth of the membership program. 

Core Areas of Responsibility Include (but may not be limited to):

• Coordinate all on-air membership campaigns

  • Coordinate, plan, and implement all on-air membership and fund drives/campaigns (x4)

  • Write and update pitch points and script materials for fund drives.

  • Manage all direct mail campaigns, enlisting volunteer help as needed

  • Assist with expanding the Member Benefits Program

• Member Inquiry and Account Follow-Up

  • Manage the Sustainer of Local Radio (SOLR monthly giving) program

• Maintain the membership database (Salesforce)

  • Create and update member and donor history

  • Assess all campaign results based on acquired data

• Coordinate volunteer front desk ambassadors

  • Train and schedule a wide variety of volunteers to assist the membership department

• Track all incoming station revenue

  • Prepare weekly deposits, maintain all records

  • Generate weekly reports

• Serve on committees as assigned by the Station Manager

Qualifications: 

• 2 to 3 years of related membership or customer service experience

• Extraordinary customer service skills, with a positive and personable presence

• Strong verbal and written communication skills

• Exceptional organizational skills with attention to detail

• High proficiency in Google/Office suites; Excel, Word, Google Docs/Drive

• Demonstrated experience maintaining membership/customer CRM databases (Salesforce, Allegiance, BlackBaud, Razor´s Edge, MemSys, or similar)

• Demonstrated Experience using MailChimp, Constant Contact, or similar electronic newsletter interfaces

• Ability to develop strategies to meet donor revenue objectives, track results, and generate accurate reports

• Proven ability to carry out multiple activities and responsibilities in one job

• Proven Project Management experience

• Prior experience in non-profit membership fundraising, membership, or marketing

• Proven track record working effectively and enthusiastically in collaboration with a wide variety of people of all ages and backgrounds

• Available to work outside of regular hours during fundraising campaigns and events

Preferred Qualifications: 

• Bilingual Spanish and English 

• Fundraising and accounting background

• Experience in Moves Management, and donor cultivation

• Demonstrated commitment to independent media

• Prior experience working in community or public media

• Experience developing and editing multimedia, photos, graphics, audio or video, and materials

• Demonstrated experience working with and coordinating volunteers

Related Experience: On-air public broadcasting, non-profit fundraising, general administrative (non-profit, community, or public media), customer service, marketing, and bookkeeping

Hours, Compensation, and Benefits (Full Time)

• Full Time – occasional evenings and weekends (requiring flexibility)

• $49,500 – $55,500 Base Salary commensurate with experience

• KGNU values its employees. This position comes with comprehensive health insurance, multiple plan options, optional add-ons, and a generous and flexible PTO policy, among other station benefits.

• This full-time position is based at KGNU’s Boulder, CO studios.

READ CAREFULLY AS INCOMPLETE APPLICATIONS CAN NOT BE CONSIDERED:
 
TO APPLY, please submit: 

• your complete resume

• maximum 2-page cover letter addressing:  

  • How you are qualified to perform the core duties expected of the Membership Coordinator.

  • Your vision for strengthening KGNU through Membership and outreach.

  • How you heard about KGNU.

  • Where you heard about this job opportunity.

All applications should be emailed to the KGNU Membership Coordinator Search Committee at [email protected]
 
Application Deadline:  

April 19, 2024

Position Open Until Filled.

An automatic confirmation will be sent to everyone who applies.  ONLY APPLICANTS INVITED TO INTERVIEW FOR THE POSITION WILL BE CONTACTED BY EMAIL OR PHONE after review of their application.  

Application Checklist: 

1) Current Resume/CV
2) Cover Letter (2 pages max): addressing the questions cited above
3) Contact Information for three professional references
 
KGNU is committed to diversity, equity, inclusiveness, and belonging.  

KGNU is an Equal Opportunity Employer.  In its activities and operations, KGNU is committed to nondiscrimination based on race, color, religion (creed), gender, gender identity or expression, age, national origin (ancestry), culture, physical or mental disability, marital status, sexual orientation, military status, economic status, or any other characteristic protected by federal, state, or local laws. These activities and operations include but are not limited to, hiring, and terminating staff, recruiting, and retaining volunteers, sourcing vendors, providing services and programming, training leaders, and welcoming and sustaining members. We are committed to providing an inclusive and welcoming environment for all board members, staff, volunteers, subcontractors, vendors, listener-members, and individuals who receive our services.  We strongly encourage applications from people of all genders, people of color, and people with disabilities.